Frequently Asked Questions

Where are we located?

Level 1, 134 Willboughby Road Crows Nest 2065.

 

Click here for details of current location.

 

Is there parking nearby?

There is meter one hour parking on Albany & Willboughy Rd & free council two hour parking in the Haltermann Council Carpark which is very close to the clinic.

Is there Public Transport nearby?

The clinic is a short 10 minute walk from St Leonards train and bus station.  Please see the Transport and Information website for more specific details regarding timetables.

Do you have disabled Access?

The clinic is suitable for wheelchair access.  There is a wheelchair/pram access with a ramp and a lift if needed.  There is also a set of stairs on entry for those more able bodied.  With prior arrangement I provide phone/Zoom/Skype consultations for those who are unwell, disabled or cannot access the building.

Can I have consultation on the phone/FaceTime or via Zoom/Skype?

Yes.  I am available for Skype/Zoom or Phone/FaceTime consultations both nationally and internationally by appointment.  Please use the contact us page to inquire or booking page to directly book an online or phone/Zoom consultation.

Update as at July 2020, due to covid-19 restrictions:

face to face appointments are only available on Wednesdays in Crows Nest (can be online also with notice if you prefer).  Tuesday, Thursday and Friday appointments are available online via Zoom/Skype or on phone or FaceTime.

What are your opening hours?

The practice is open by appointment only.  Herbal and Nutritional prescriptions can be ordered and picked up on Wednesdays or at separate times with prior arrangement & with enough notice.  Mailing of herbal medicines and supplements is also possible at request.

Consultations with Sally:

Tuesday                2.30– 6pm by appointment (Skype/zoom/phone)

Wednesday          10am- 7pm – Crows Nest (face to face or online)

Thursday              10am – 6pm by appointment (online or phone)

Friday                   10am – 6pm by appointment (online or phone)

 

Is there a fee for missed consultations and late Cancellations?

Yes, as missed appointments and late cancellations prevent me from helping someone else in need.  Please provide at least 48 hours notice (during business hours).  Missed consultations or late cancellations without 48 hours notice will incur the fee for the full consultation fee.  You will receive a courtesy reminder text before your scheduled appointment.

Rebates on consultations?

Rebates are available for both Psychotherapy & Nutrition consultations through health funds only, not medicare.  Please see below for my provider numbers and check with your individual health fund on your level of individual cover.

COUNSELLING & PSYCHOTHERAPY CLAIMS:

Medibank Private Provider # A068712F (Counselling claims)

Bupa (ask me for provider number please – able to claim from October 2020)

ARHG (Australian Regional Health Group) – which includes health funds Police Health, St Luke’s Health, CUA Health, Phoenix Health Fund, Emergency Services Health.  Provider #PC24310T

NUTRITION CONSULTATION CLAIMS:
NIB Insurance – Provider # ATMS 6560
AHM Insurance – Provider #21197521
ARHG Insurance group – Provider #AT06560U (which includes CUA Health, HBF, MDHF, Queensland Country Health,
Westfund health funds).
Australian Unity – Provider #21197852

Other counselling claims:
Sally Boore PACFA Reg. Clinical # 24310 (Counselling/Psychotherapy claims)

Please check with your own health fund provider for details about your eligibility.

An itemised receipt will be given or emailed to you after your  appointment with me, which you send or take to your health fund to claim.

Counselling/Psychotherapy appointments are not able to be claimed through Medicare, and my Counselling/Psychotherapy services are not able to be included as part of your GP’s mental health plan.  I do provide receipts which you may be able to claim on your end of year tax.

What Payment Methods do you have?

The clinic has credit card payment facilities (for Eftpos, Mastercard, Visa – not Amex).  We also accept cheque or cash payments.  Nutrition/Naturopathic consultations are GST exempt, however all medicines and other prescribed remedies incur GST.

Please note that fees are due on the day of the consultation and we do not offer accounts.  For all new patients/clients meeting me for online appointments, fee’s will need to be paid prior to the scheduled appointment time.

What do I need to do to prepare for the first Naturopathic consultation?

At the time you make your first appointment, you will be sent a comprehensive health questionnaire to be filled out online prior to us meeting initially.

Please bring copies of any past relevant test results to your consultations or email them through with an attached PDF file, to ensure thorough assessment at the time of your consultation and to prevent unnecessary repetition in testing. You are welcome to email these tests directly to me prior to the initial appointment.

Do you prescribe herbs and vitamins?

Yes.  Many of my Nutrition/Naturopathic clients are very unwell and evidently deficient in nutrients.  Therefore depending on your individual situation, as a patient in my care, you may be prescribed individualised therapeutic doses of specific combinations of vitamins, minerals, amino acids, essential fatty acids and herbs, in addition to individualised dietary advice.

How long will it take for me to feel better?

This will vary between each individual and your pre-existing health condition.  However, you should expect to see some changes in as early as a few days.

For others it will be longer, and will depend on the nature of your condition and other impacting lifestyle factors – such as your environment, work hours, sleep habits, stress levels, and of course your compliance to follow the eating and treatment program prescribed for you.

The duration of treatment is determined by your pre-existing health condition and desired health goals, and you will definitely get out of this experience what you put into it.

What kind of counselling do you do?

The formal training I have is a Masters Degree in Gestalt Psychotherapy and Counselling. This type counselling is a holistic somatically inclusive (the body is included and not separately viewed to the mind/mood) form of counselling and therapy.  This means I take into account you and your body as a unique person in relationship with your environment, your history, your relationships, your body, your posture, your movements, your body pain and biochemistry etc.  I want to understand you in YOUR individual and unique experience.

I also bring to our meetings 20 plus years of working with individuals in a therapist role, plus a lifetime of my own soul searching and curiousness.

And due to my training in the body I also bring an understanding of neuroscience and the workings of the brain and the autonomic nervous system; a holistic knowledge of how the gut or digestive system (termed the microbiome) relates to our brain and mood; and an understanding of the hormonal system and our body’s biochemical “soup”.

All of these factors influence how we feel and think…and can influence our view of our world and impact the quality of our relationships (especially the relationship to ourselves). In turn, how we feel and think also influence our physical body.

I also incorporate mindfulness based stress reduction practices and techniques to our meetings.

If I choose to see you as a counsellor/therapist how long do I need to come for?

This will depend entirely on you and what your needs are.  I work with adult individuals either short term (weeks to months), for life situations that are transient.  And I also work more long term (months to years) with individuals for longer pressing stressful situations, developmental traumas, and where existing thinking, behavioural habits and patterns are causing continued distress in life.

I usually suggest you come for 2 or 3 sessions close together (consecutive weeks ideally) so we can discover together what your needs are.  Please don’t hesitate to call me prior to booking in.  I welcome your call.  Sessions are for 55 minutes.

 

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